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FAQs

Shipping & Delivery

    How much does shipping cost? 

      • $5 Wellington
      • $10 Rest Of New Zealand
      • Free shipping on orders over $50

    Do you ship internationally? 

    Not yet, but watch this space. 

    Where is my order?

    You should have received tracking details via email, as well as regular updates. Send us a message at info@dirtywater.co.nz if you are having trouble with this. 

    When will my order arrive?

    As soon as possible! Delivery timeframes have been varied but once your order has been packed please note this could take up to 4 working days to be delivered to you. If after 4 working days you still haven’t received your parcel, please get in touch by emailing us at info@dirtywater.co.nz

    My order has arrived, but it’s incomplete and/or damaged:

    Please send an email to info@dirtywater.co.nz with the following details:

    • Please use “Incomplete/damaged order” in your subject line

    • Which items are missing/damaged/incorrect

    • Photo of order

    We will need all of the above before we can send out a replacement order, which we will do as soon as possible.

    My address has changed since I placed my order:

    Unfortunately we aren’t able to change your delivery address once the order has been placed. Please liaise with the current residents of the delivery address.

    I have already placed an order - can I add more items to it?

    No - our team is generally very efficient, and orders are packed and booked for freight shortly after they are placed. If you would like more items please make another order on the web shop.

    Is your packaging recyclable and sustainably sourced?

    Dirty Water packaging is 100% recyclable and collected throughout NZ. 

    All paper and cardboard packaging used for Dirty Water is from renewable sources, and our outer boxes are also fully made in NZ from local pulp and fibre mixed with local recycled material.

    Does Dirty Water use natural and organic ingredients?

    All Dirty Water products use real fruit extracts from NZ suppliers. Some of these are imported due to seasonality and availability in New Zealand. 

     

    Garage Project is a zero carbon company, does this mean Dirty Water is as well?

    We measure emissions resulting from our operations and manufacturing steps (i.e. freight, energy, travel, waste), and then offset these emissions to achieve certified Zero Carbon Business Operations through Ekos. Emissions related to Dirty Water are measured in the same way as any other GP product.

    However, like our beers, this doesn’t make it a zero carbon product as there are emissions outside of our control needed to make the product, such as growing ingredients, or refrigeration at retail stores.